But there’s a problem …
70% of organizational change fails because …
The value to customers and / or employees is unclear
Hidden risks are uncovered too late
Critical employees are too busy doing their jobs to give useful input
Employees don’t believe in the value of the change
Processes are misaligned with the benefits
Operations leaders don’t understand all the impacts of the change
If you want to uncover hidden risks, contain costs, reduce employee stress, and increase successful outcomes then let us take you through a free quick self-assessment to identify your change capability gaps.
We guide you on your journey to grow your expertise in implementing successful change. Drawing on recent research in cognition, multimedia and cohort learning our courses create a practical and experiential learning environment. Live instructors provide guidance and feedback on assignments to enable students to assimilate and practise new knowledge and skills right away. Many of our students apply what they are learning in their work while taking the course.
All our education and the tools we provide to you are grounded in leading edge research on organizational change, design thinking and visual communication. We are constantly enhancing our tools and courses. We participate in academic and industry conferences around the world.
We deliver hands on consulting during our private courses that is grounded in our research and our 25+ years of experience. We tailor our advice to your specific situation. We focus our coaching to help you overcome your current challenges and enhance your capabilities.
In partnership with the Institute of Certified Management Consultants of Ontario, this professional certificate consists of 3 modules for a total of 50 hours.
The next offering starts in November 2020. We are happy to notify you by email when registration opens in early fall.
Facilitated learning to grow your own expertise or build the change capability needed in your organization
Learn how to
Learn how to use change value propositions and outcome maps to
Learn how to use the business change canvas to
Learn how to use a change risk map to
Learn how to use a change journey map to
We are happy to notify you by email when registration for 2021 opens.
Any of our courses can be easily customized to your organization to combine learning with consulting. Students will work on change design deliverables for your digital transformation or process streamlining project as part of their learning assignments. We will provide in-depth review and recommendations on the assignments to improve your change outcome success. This is the most effective and economical way to enhance the change design and implementation capability of your organization.
Book some time with Louise, our founder, so we can better understand your needs and aspirations.
Broaden your perspective and enrich your experience by learning with others.
All our courses are offered online using a blended approach of flexible self-study and real-time live instruction with group discussion.
Practise using the tools and methods you learn and gain valuable feedback from your peers and instructor.
Stay energized and motivated with online discussions, collaborative activities, peer review, real-time sessions, instructor guidance and set timeframes.
Founded by consultant, speaker and educator, Louise A Harris, it all started with a Saturday morning coffee with a group of young professionals. We were discussing their challenges learning to harness and ride the waves of change, enjoy a purposeful job and grow into highly successful change implementers. We launched a pilot learning cohort that deliberately experimented with violating some of the traditional adult education norms. Together we reflected on everyone’s learning experience, refined our approach and the launched the Strategic Change by Design certificate for CMC Ontario in 2016. To our surprise, most of our learners this time were seasoned professionals looking for a fresh and more effective approach to design and implement change in their own or their clients’ organizations. We learned from their experiences and enhanced the content with research coming out of Louise’s PhD on stakeholder engagement in change design. In 2020 we formed the Change Design Institute to equip organizations and individual professionals to design and implement change with more success and less stress.
Our Network Partners bring specialized expertise such as customer & employee experience design. They embed the learnings in their own consulting engagements and help us test and refine the cutting edge communication and design tools we develop through our research.
Louise has led and consulted on digital transformations for over 25 years. She has been part of fantastic successes and costly failures in various industries including healthcare administration. Louise also teaches at the Memorial University Faculty of Business Administration.
Founder
My goal is to equip leaders, managers, and consultants to engage all impacted stakeholders in collaboratively figuring out why, what and how their organization should change for the benefit of customers, employees and other impacted stakeholders. I want to share the insights, techniques and tools I have developed along the way and those I am still discovering and enhancing through research. I purposefully design the learning and coaching so that learners experience how bringing together diverse perspectives through design thinking improves the quality of the change and reduces the adoption and sustainment risks and costs.
FOUNDING NETWORK PARTNER
One of the first graduates of the Strategic Change by Design certificate and an experienced business consultant, my goal is to help my clients and my peers integrate change in their organizations more effectively. I work with a diverse group of clients from a variety of industries. Their challenges range in scope and complexity, and the value that I bring to them is to remove the blind spots in their business by systemizing their strategies from ideas to implementation.
There are great benefits to be found in re-configuring your corporate services. Or perhaps, in setting up a shared services operation. Your goals are likely such things as reducing costs and improving the way resources are managed within your organization. You may want to improve
What are you doing to prevent your change initiative being part of the 70% strategic change failure statistic? In addition to the standard well-known change implementation risks, failure is often due to hidden risks. But, how do you uncover hidden risk? Risk in strategic change
There is a new technology around every corner. Customer and client expectations are evolving at an ever increasing pace. How do you determine what strategic changes you should make that will deliver value to your enterprise? Whether you have a for-profit, non-profit or public sector