Find out how to do it

Change Design Institute upskills organizations and individuals

to plan and execute change, including digital transformation,

with better results, less effort and less stress

Why does 70% of organizational change fail?
Do any of these reasons resonate with you?

The value to customers and / or employees is unclear

Hidden risks and critical requirements are uncovered too late 

New technology doesn’t fit with current processes and ways of working.

Critical employees are too busy doing their jobs to give useful input even if when they are motivated.

Leaders don’t understand all the impacts of the change 

Employees don’t believe in the value of the change. 

Employees don’t believe the change will be successful and do not make the effort

Budgets and timelines do not allow for much stakeholder engagement.

How do you achieve better results with less effort and stress?

Build these essential change capabilities in your change leaders and managers.

Focus on desired outcomes

When outcomes for the organization, customers, employees and partners are clear, measurable and perceived as valuable, people will be committed to make the change successful. We take you through a simple approach to set the focus on defining and achieving outcomes that are valued by everyone impacted by the change. This is a critical pillar for strong change adoption and superior results.

Engage the right people to design the change

When you engage the right people in all areas of the organization impacted by the change you gain greater insight into what they value and what is required to make the change work well. We show you how to find and engage the right people to improve the quality of the design and resolve any gaps in the change scope. 

Prevent wasted time and resources

When you consider multiple perspectives to intentionally design change to achieve specific outcomes, you achieve better change results. We show you how to use fast and simple human centered design techniques to build commitment to change success. This will reduce the time and resources needed to manage change resistance, perform last minute rework and resolve post-implementation issues. You will be equipped to make informed design decisions confidently and quickly.

Find out and mitigate hidden risks

Much of the knowledge to uncover hidden risks is in your organization. We show you how to quickly draw in the right people at the right time to identify hidden risks and determine pro-active mitigation activities. 

Figure out your critical success factors

Critical success factors for change adoption are not the same for every organization. Before you finalize the business case, quickly engage your critical stakeholders and identify your unique success factors. We will show you how to do this with an easy and powerful stakeholder communication tool. It takes much less time and effort to do this upfront than to manage resistance and perform rework later.

Reduce effort and stress

People are busy and getting their undivided attention to contribute to change design is difficult. It gets even harder when their perspectives diverge or conflict. We teach and coach you how to use intuitive and powerful visual tools to engage people in designing change in short time periods with less effort. When you engage people more effectively in design you will streamline the change communication and reduce anxiety and stress. This leads to a better experience of the change process for everyone.

Take a quick self-assessment to identify where you can improve your organization’s change capability to achieve better results.

How We Help You Achieve Better Results
with Less Stress and Less Effort

Define the Change Outcomes


We guide you on your journey to grow your expertise in implementing successful change. Drawing on recent research in cognition, multimedia and cohort learning our courses create a practical and experiential learning environment. Live instructors provide guidance and feedback on assignments to enable students to assimilate and practise new knowledge and skills right away. Many of our students apply what they are learning in their work while taking the course.


All our education and the tools we provide to you  are grounded in leading edge research on organizational change, design thinking and visual communication. We are constantly enhancing our tools and courses. We participate in academic and industry conferences around the world.


We deliver hands on consulting during our private courses that is grounded in our research and our 30+ years of experience. We tailor our advice to your specific situation. We focus our coaching to help you overcome your current challenges and enhance your capabilities. 


Take a quick self-assessment to identify your organization’s change capability strengths and gaps.

Training for You and Your Organization

Public Courses

Facilitated, practical learning to grow your own expertise and build the change capability needed in your organization.


How to Setup Change for Success

Sep 16 – Oct 4

Learn how to setup your change initiatives for better results and engage your stakeholders with less effort and stress.

  • Perform a rapid change success factors assessment 
  • Identify hidden risks
  • Build stakeholder buy-in to change
  • Adapt the change design playbook to build your change capabilities

Foundations for Designing Change

Coming Soon…

Learn how to use a change design framework  and quick and powerful visual tools to set the purpose and direction and build commitment to desired change outcomes.

  • Frame the value of change
  • Reduce risk and increase ROI
  • Get everyone headed in the same direction together
  • Increase commitment to success and reduce stress

How to Define a Realistic Change Scope

Coming Soon…

Learn how to engage the right people with quick and powerful visual models to make informed scoping decisions quickly

  • Reframe value as design goals 
  • Identify scope of business activities, people and resources to achieve design goals
  • Understand the extent of stakeholder impact
  • Identify risk mitigation scope
  • Build trust in the change process

We are happy to send you an email when courses open for enrollment.

CMC Certificate in Strategic Change by Design

In partnership with the Institute of Certified Management Consultants of Ontario, Canada this professional certificate consists of 3 modules for a total of 50 hours.

We can send you an email when the next CMC cohort opens for enrollment.




Private Training

Any of our courses can be easily customized to your organization to combine learning with consulting. Participants will work on change design deliverables for your digital transformation or change initiative as part of their learning assignments. We will provide in-depth review and recommendations on the assignments to improve your change outcome success. This is the most effective and economical way to upskill the change design and execution capability of your organization. 

Book some time with Dr. Louise Harris, our founder, so we can better understand your needs and aspirations.

Our Approach to Facilitate Learning


Broaden your perspective and enrich your experience by learning with others. 

All our courses are offered online using a blended approach of flexible study and real-time live instruction with group interaction.


Practise using the tools and methods you learn and gain valuable feedback to improve your skills from your peers and instructor. 

Focus Change Outcomtes


Stay energized and motivated with online discussions, collaborative activities, peer review, real-time sessions,  instructor guidance and set timeframes.


We want to inspire you with the belief that change in organizations can be more successful and less stressful than you have experienced before, maybe even exciting and fulfilling!

We want to equip you and your teams with knowledge and tools to act on that belief. 

We want to help you along your way to become an expert in designing and executing change..

We want to help you develop the mindset and the skill to continuously innovate how you and your teams work to bring about successful change in your organizations.


Take a self-assessment of your organization’s change approach and find out your best learning path to achieve better results. It’s free and quick.

Recommend this course! I took this module in late 2016 and the lessons still resonate into my work…
Lyn McDonnell C.Dir FCMC
Governance Consultant
Great exposure to new ideas and models for implementing change
Indranil Dutta CPA PMP CSM MBA MEng
Project Manager
Highly recommended!!! I got my certificate in the fall of 2017. The beauty of this approach is, in my experience, that using one page helps us as Management Consultants to quickly show to the client-executive the 'overall picture' which they then take up the chain
Jagoda Capkun Bacic CMC
Senior Consultant
This course has helped me a lot in my Digital Transformation practice by providing practical tools and techniques to design and articulate organizational change.
Nima Evans CMC PMP MBA
Management Consultant
With finally an orientation to outcomes rather than outputs of an initiative, managing the change that the initiative/project brings is one of the key ingredients in ensuring the attainment of the outcomes. And if the change is not an afterthought but engrained, by design, that much better. Don't miss this training program.
Milos Simovic FCMC PMP
Executive Management Consultant
The content was extremely helpful along with the tools provided which can be applied in day to day business activities
Keith McIntyre CMC
This is the first change workshop I have attended that brings it all together for a consulting professional …
Dominique Dennery FCMC
Change Facilitator
I really liked the activities in the course as it allowed others to provide their thoughts, which could be read by all participants - this, of course, includes building the visual model together
Michael Melenberg CMC
Management Consultant
AWESOME! What a great NEW way of looking at an old problem! I came away with fresh ideas and practical tools…
Renee Bergeron CMC
Information Management Advisor | Project Manager
I enjoyed that the learning was more hands-on. Actually using models and methodologies to visualize the change. It was a very "practical" module.
Shawn Kennel
Financial Officer

Who We Are

Founded by consultant, speaker and educator, Louise A Harris, it all started with a Saturday morning coffee with a group of young professionals. We were discussing their challenges learning to harness and ride the waves of change, enjoy a purposeful job and grow into highly successful change implementers. We launched a pilot learning cohort that deliberately experimented with violating some of the traditional adult education norms. Together we reflected on everyone’s learning experience, refined our approach and the launched the Strategic Change by Design certificate for CMC Ontario in 2016. To our surprise, most of our learners this time were seasoned professionals looking for a fresh and more effective approach to design and implement change in their own or their clients’ organizations. We learned from their experiences and enhanced the content with  research coming out of Louise’s PhD on stakeholder engagement in change design. In 2020 we formed the Change Design Institute to equip organizations and individual professionals to design and implement change with more success and less stress.

Our Network Partners bring specialized expertise such as customer & employee experience design. They embed the learnings in their own consulting engagements and help us test and refine the cutting edge communication and design tools we develop through our research. 

Louise has led and consulted on digital transformations for over 25 years. She has been part of fantastic successes and costly failures in various industries including healthcare administration. Louise also teaches at the Memorial University Faculty of Business Administration.



My goal is to equip leaders, managers, and consultants to engage all impacted stakeholders in collaboratively figuring out why, what and how their organization should change for the benefit of customers,  employees and other impacted stakeholders. I want to share the insights, techniques and tools I have developed along the way and those I am still discovering and enhancing through research.  I purposefully design the learning and coaching so that learners experience how bringing together diverse perspectives through design thinking improves the quality of the change and reduces the adoption and sustainment risks and costs.



One of the first graduates of the Strategic Change by Design certificate and an experienced business consultant, my goal is to help my clients and my peers integrate change in their organizations more effectively. I work with a diverse group of clients from a variety of industries.  Their challenges range in scope and complexity, and the value that I bring to them is to remove the blind spots in their business by systemizing their strategies from ideas to implementation.

Change Design Nuggets

Focusing the Why

There is a new technology around every corner. Customer and client expectations are evolving at an ever increasing pace. How do you determine what strategic

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Take a short assessment of your organization’s change approach and find out your best learning path to achieve better results. It’s quick and free.